International Conference of Multidisciplinary Studies, ICMS 2022

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Study of the Warung Kongkow Restaurant Operations at UTC Hotel Semarang during the Covid-19 Pandemic
Artin Bayu Mukti

Last modified: 2022-11-14

Abstract


The research is to observe the phenomenon as the impact of the Covid-19 Pandemic on the tourism industry, especially the hotel and restaurant industry. This study fouses on Warung Kongkow Restaurant Operations at UTC Hotel Semarang during the Covid-19 Pandemic. The study includes the restaurant operations in a pandemic situation by applying the CHSE protocol and the application of new SOPs in restaurant operations. The implementation of the CHSE protocol is not only for employees and restaurant management but also for guests. The result of this research is that Warung Kongkow Restaurant has implemented the CHSE protocol in its operation and has been verified and certified. The implementation of CHSE protocol is in the form of a restaurant SOP which refers to the restaurant operation guide during a pandemic era implemented by the Ministry of Tourism and Creative Economy


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